Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once the edible items order is placed it can’t be returned
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
You shall not be entitled to claim a refund of the Transaction Price and/or exchange of the product in case you do not raise the request for refund/exchange within 24 hours of receipt of the parcel. In case you do not raise a refund/exchange claim using our website features within the stipulated time, then you would not be eligible for a refund.Only if the claim for refund or exchange is made within the stipulated time and the same is approved by Cakekraft, refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
• For electronic payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
• The Buyer shall be entitled to claim exchange of the goods only if the Buyer is willing to bear the courier charges to re ship the goods.
You are aware that edible items cannot be exchanged and as a consequence no refund will be applicable for such items.
In the event, the seal of the package in which the goods are packed and shipped are opened, the Buyer shall not be entitled to exchange or return.
The Buyer undertakes to send all mails with requests for returns/exchange addressed to this mail id firstname.lastname@example.org. No requests sent to any other email id shall be entertained or considered.